Shipping Policy
Effective Date: 1st September 2020
Last Updated: 5th June 2025
This Shipping Policy explains how orders placed with DIAN Jewelry—a registered brand under Shantilal Jewellers LLC—are processed, delivered, and managed both within the United Arab Emirates (UAE) and internationally.
By placing an order through www.dianjewellery.com, you agree to the terms outlined below.
1.Shipping Destinations
We currently ship to the following:
● UAE-wide: All Emirates, using trusted courier partners
● International: Selected countries in the GCC, Asia, Europe, and North America
❗ For international delivery availability, customers may contact us in advance before placing a high-value order.
2.Order Processing Time
● Ready-to-Ship Products: 1–3 business days
● Made-to-Order / Custom Pieces: 5–21 business days, depending on complexity
● Bespoke Orders: Custom timelines will be shared during the design process
Processing begins after payment confirmation and (if applicable) ID or fraud verification is complete.
3.Shipping Fees
| Region | Method | Fee |
|---|---|---|
| UAE | Standard Courier |
Free above AED 1,500 AED 25 below AED 1,500 |
| GCC | International Express | Starting from AED 100 (calculated at checkout) |
| Rest of World | DHL / FedEx | Varies by weight & destination |
Shipping charges are clearly shown at checkout. Promotions like “Free UAE Shipping” may apply occasionally.
4.Tracking & Notifications
Once your order is dispatched, you’ll receive:
● A tracking number via email/WhatsApp
● Real-time tracking updates from the courier
If you do not receive your tracking
information within 3 days of order dispatch, please contact care@dianjewellery.com.
5.Delivery Timelines
| Region | Estimated Delivery Time |
|---|---|
| UAE | 1–3 business days |
| GCC | 3–5 business days |
| International | 5–10 business days (may vary with customs) |
Please note these are estimated timelines. Delays may occur
due to:
● Public holidays
● Peak seasons (Eid, Christmas, Diwali)
● Custom inspections or unforeseen courier disruptions
6.International Customs, Duties & Taxes
For international deliveries:
● Customs duties, VAT, and import taxes are not included in product prices and are the buyer’s responsibility.
● DIAN Jewelry is not responsible for delays or fees incurred during customs clearance.
We advise customers to check their
country’s import rules before placing an order.
7.High-Value Shipment Policy
For orders above AED 10,000 or containing diamond-studded
products, we may:
● Request customer ID verification
● Offer insured delivery only
● Require signature on delivery
We reserve the right to delay shipment
until identity verification is complete, especially for international high-risk
zones.
8.Failed Delivery Attempts
If the delivery cannot be completed
due to:
● Incorrect or incomplete address
● Unavailability of recipient
● Refusal to accept the shipment
The order will be returned to us.
Re-delivery may incur additional charges.
9.Lost or Damaged Packages
While we take utmost care, if your shipment is lost or damaged:
● File a complaint with us within 48 hours of delivery (or expected delivery date)
● For confirmed courier-related damages, we will initiate a claim process
● Refunds or replacements are offered at our discretion once the claim is resolved
10.Shipping Support
Questions about your order or delivery status?
📧 care@dianjewellery.com
📞 +971 58 534 7991
🏢 Returns & Shipping Dept: Office 103, 1st Floor, Building 4, The Gold and Diamond Park, Dubai, UAE