Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we unfortunately won’t be able to offer you a refund.

If item(s) in the package that you receive are damaged, please contact us immediately via email at [email protected]. Ensure that you retain all documents and papers along with item(s) and its original tag and packaging. You must issue a claim for damages or missing item(s) in the 2 days after you’ve received the shipment. The Company is not liable for any damaged or missing items(s) in return shipments.

The following criteria must be met to qualify for a refund:

·       Product is defective

·       Product must be in original packaging

·       All tags must be attached

·       Product must be unused

·       Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Non-refundable items include:

·      Engraved/personalised jewellery

·      Custom made orders

·      Items returned without a Return Merchandise Authorisation (RMA).

·      Returns with missing items, tags and paperwork will not be accepted

·      Shipping fees are non-refundable

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. You may request an RMA number by following the return procedure explained below.

Returns can be mailed to: Suite 74, 3rd Floor, Zone 5, The Gold Center Building, Al Khor St., Dubai, UAE. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund. If, for any reason, we conclude that the return is not eligible, we reserve the right to reject the refund.

1.    Request a return: Email us at support@dianjewellery to request a return. Ensure that you attach an original copy of the receipt with the email you send. You will receive an Return Merchandise Authorisation (RMA) number as soon as your return is approved.

2.    Organise Shipping and Insurance: You can ship us the item(s) through any carrier of your choice. We recommend that you send us a shipment through either FedEx or UPS. It is also Your responsibility to ensure that the shipment you send is fully insured to the full value of the item(s) You are returning. We are not liable for any shipping or insurance fees incurred, You are responsible for  paying these fees.

3.    Packaging Your items: You must ensure that you package any item(s)that  you wish to return in its original packaging, along with any labels, papers, and tags. You must also clearly right your RMA number on the outside of the package. For security purposes, do not write Dian Jewellery on the outside of the packaging. 

We will process the return and email you a confirmation of the return once it has been received. Returns are processed on weekdays and are inspected to ensure the items are in returnable condition. This process generally takes 5-7 days.

 For refunds, you will typically receive the funds in approximately 10 days after the return has been processed and accepted. Payments made via PayPal generally receive funds 15 days after the return has been accepted by us.

If you have issued an exchange, you will receive an email confirmation for when the item(s) you are expecting will be shipped. Once the item(s) are shipped, you will receive another email confirmation to inform you the same. Please note, you will be liable to pay any difference in between the amount of the item(s) you want to exchange.

If you wish to change or cancel an order, please get in touch with us immediately by emailing us at [email protected]. We will try our best to change/cancel any order that has not yet been shipped, however we cannot guarantee the former. Please note that any special/custom made orders cannot be cancelled after the item(s) have been shipped. Further, once your order is in transit, we are unable to cancel or re-route the shipment to another address. If your order has been shipment and you no longer want it, contact us as soon as you receive the item(s).

If you would like to contact us concerning any matter relating to this Return Policy, you may do so via  [email protected], or by filling the contact form.

This document was last updated on July 23, 2020